I need some help dealing with Amazon. I’ve tried emailing them, talking to them on the phone and emailing them some more. Maybe someone out there has some suggestions on what I should do.
It all started almost a month ago. My Amazon account was hacked into and hijacked by someone with the email of … firstname.lastname@example.org. They managed to change my password and so I wasn’t able to get into my Amazon account. So I emailed Amazon customer service and explained in detail what happened. They sent me back an email saying to just go ahead and change my password. So I tried.
I should have received an email stating that I changed my password. I didn’t. I also never received an email about this hockey.puck person changing the email and password of my account. So I emailed Amazon again and said I never received confirmation that I changed my password. They emailed me back and said that’s because all emails were going to my new email address…..hockey.puck. Sighhhhhh.
I emailed back and stated again that hockey.puck wasn’t my email! That it was the email of the hacker. I needed this person off my account so I could get my account back. They said it was easier just to close the account and open a new account with my email. Ok, I could do that. So that’s what I did. I tried using my email that I used before as it is my main email account. Guess what? I can’t use it as it says my account has been closed so I am no longer able to use this email. So I write customer service and tell them this. I get an email back stating I should be able to open another account with my email. So I try again. Ok, fine. It works. Sort of.
I was able to open an account but because they closed the old one I no longer have access to my Author account. So now my two books are out there without their mother. They are lonely and scared. And this hockey.puck character has control of them.
So I decide to call Amazon customer service instead. Maybe if I talk to a live person and explain the situation I can get my babies back. The person I talked to was very apologetic and said they will send my account to the technical department to straighten things out. They should contact me within 24 hours. So I wait.
I receive an email from them stating that they closed my account….again. But nothing about my books or my author account. So I still couldn’t get into them to either delete them out of Amazon and start fresh or to access my old author account. So I called again. I also wrote another email.
They told me to just open a new account. Fine, I would except my two books are already listed in my old author account. It would be too confusing to have them listed twice, even if both times I’m still listed as the author.
So now what? I’ve tried calling again and just get the same thing. My account will be sent to someone. They keep sending me the same damn email! Yet, nothing is done. I am going to try to call again. I’m not sure if it will help or further confuse them. I want my books back! I can’t see any reports….nothing. I know I don’t sell alot of them, but they are still my babies and I want them back!
Anyone have any suggestions? Ideas?