Earlier this week I wrote a post about problems I was having with Amazon. Someone had hacked my Amazon account and I was trying to get it back. Along with my regular account, the hacker also had control over my two books that are published on Amazon.
The fight to get my account straightened out and control over my books again had been going for close to a month. I did everything I was supposed to do, I changed my password frequently, to no avail. The hacker still managed to hijack my account. So again, I did what I was supposed to do, I alerted my bank, I wrote an email to Amazon customer service detailing what had happened.
After the first initial contact with customer service, I was then pulled into a vortex of red tape and confusion. I was handed off to one customer service representative after another, from one department after another. It was frustrating and I was getting angry. My books were out there under the control of who knows who and I wanted them back.
I wasn’t too worried about my bank account because there is nothing in there. Still, I did everything I could to protect myself financially. That was easy enough to take care of. I have a great bank.
I lost count of how many people at Amazon I talked to on the phone and through emails. There were a lot. None seemed really able to do anything. After a while, they didn’t even seem to try as they just would send a standard email. They closed my Amazon account at least three different times. So I would have to go through re-opening it again and again. I was ready to say ‘screw it’ and not open it up again. But, there were my books out there. They were still listed on Amazon, yet, I had no control over them as my author account was attached to my Amazon account.
I finally did that post on WordPress about what was happening and asking for advice. And boy did I get it! Along with lots of sympathy and support from complete strangers and friends. People are wonderful!
I did finally get the right kind of help from Amazon and I have my books back! Yes!!! It was all because of series of wonderful people who helped get the word out and eventually who helped me get my books back into my control.
First was Chris at The Story Reading Ape, he kindly reposted my post on my Amazon troubles. Thank you, Chris! Because of your re-blog, I received all sorts of advice and offers of help from some very kind people.
Annabell Franklin kindly used Twitter with a link to my post to ask people for help. Thank you, Annabell! Because of your tweet, a very nice man by the name of Colin Hayden who works for Kindle Direct Publishing contacted me. I phoned him with the number he gave me and explained my problems and he promised he would make sure I got my books back on my Amazon and Kindle publishing account.
A few days later I received an email from another very nice employee at Kindle Direct Publishing (Bridgid O’Neal) stating my books should be back into my control and to check my KDP account. Sure enough, there they were! I was so grateful to see them again. I wrote Ms. O’Neal and thanked her very kindly for telling me my books were mine once again.
So, I just wanted to say a heartfelt thank you to Chris for re-blogging my original post because without your help the chain of events might never have happened and I would still be fighting to get my books back. Thank you!!!!!
Also, thank you to all the very nice people who commented and emailed me with suggestions and/or support. It meant a lot to me. WordPress has the greatest blogging community that I know of. I appreciate you all!