Posted in Blogging, Mi Vida Loca, nonfiction, postaday

Update on My Amazon Problems

Earlier this week I wrote a post about problems I was having with Amazon. Someone had hacked my Amazon account and I was trying to get it back. Along with my regular account, the hacker also had control over my two books that are published on Amazon.

The fight to get my account straightened out and control over my books again had been going for close to a month. I did everything I was supposed to do, I changed my password frequently, to no avail. The hacker still managed to hijack my account. So again, I did what I was supposed to do, I alerted my bank, I wrote an email to Amazon customer service detailing what had happened.

amazon-box-1920

 

After the first initial contact with customer service, I was then pulled into a vortex of red tape and confusion. I was handed off to one customer service representative after another, from one department after another. It was frustrating and I was getting angry. My books were out there under the control of who knows who and I wanted them back.

I wasn’t too worried about my bank account because there is nothing in there. Still, I did everything I could to protect myself financially. That was easy enough to take care of. I have a great bank.

I lost count of how many people at Amazon I talked to on the phone and through emails. There were a lot. None seemed really able to do anything. After a while, they didn’t even seem to try as they just would send a standard email. They closed my Amazon account at least three different times. So I would have to go through re-opening it again and again. I was ready to say ‘screw it’ and not open it up again. But, there were my books out there. They were still listed on Amazon, yet, I had no control over them as my author account was attached to my Amazon account.

I finally did that post on WordPress about what was happening and asking for advice. And boy did I get it! Along with lots of sympathy and support from complete strangers and friends. People are wonderful!

I did finally get the right kind of help from Amazon and I have my books back! Yes!!! It was all because of series of wonderful people who helped get the word out and eventually who helped me get my books back into my control.

First was Chris at The Story Reading Ape, he kindly reposted my post on my Amazon troubles. Thank you, Chris! Because of your re-blog, I received all sorts of advice and offers of help from some very kind people.

Annabell Franklin kindly used Twitter with a link to my post to ask people for help. Thank you, Annabell! Because of your tweet, a very nice man by the name of Colin Hayden who works for Kindle Direct Publishing contacted me. I phoned him with the number he gave me and explained my problems and he promised he would make sure I got my books back on my Amazon and Kindle publishing account.

A few days later I received an email from another very nice employee at Kindle Direct Publishing (Bridgid O’Neal) stating my books should be back into my control and to check my KDP account. Sure enough, there they were! I was so grateful to see them again. I wrote Ms. O’Neal and thanked her very kindly for telling me my books were mine once again.

So, I just wanted to say a heartfelt thank you to Chris for re-blogging my original post because without your help the chain of events might never have happened and I would still be fighting to get my books back. Thank you!!!!!

Also, thank you to all the very nice people who commented and emailed me with suggestions and/or support. It meant a lot to me. WordPress has the greatest blogging community that I know of. I appreciate you all!

 

 

 

 

Posted in Mi Vida Loca, nonfiction, Uncategorized

I Need Help With Amazon!

I need some help dealing with Amazon. I’ve tried emailing them, talking to them on the phone and emailing them some more. Maybe someone out there has some suggestions on what I should do.

It all started almost a month ago. My Amazon account was hacked into and hijacked by someone with the email of … hockey.puck@yahoo.com. They managed to change my password and so I wasn’t able to get into my Amazon account. So I emailed Amazon customer service and explained in detail what happened. They sent me back an email saying to just go ahead and change my password. So I tried.

 

I'm beyond done!
I’m beyond done!

 

I should have received an email stating that I changed my password. I didn’t. I also never received an email about this hockey.puck person changing the email and password of my account. So I emailed Amazon again and said I never received confirmation that I changed my password. They emailed me back and said that’s because all emails were going to my new email address…..hockey.puck. Sighhhhhh.

I emailed back and stated again that hockey.puck wasn’t my email! That it was the email of the hacker. I needed this person off my account so I could get my account back. They said it was easier just to close the account and open a new account with my email. Ok, I could do that. So that’s what I did. I tried using my email that I used before as it is my main email account. Guess what? I can’t use it as it says my account has been closed so I am no longer able to use this email. So I write customer service and tell them this. I get an email back stating I should be able to open another account with my email. So I try again. Ok, fine. It works. Sort of.

I was able to open an account but because they closed the old one I no longer have access to my Author account. So now my two books are out there without their mother. They are lonely and scared. And this hockey.puck character has control of them.

So I decide to call Amazon customer service instead. Maybe if I talk to a live person and explain the situation I can get my babies back. The person I talked to was very apologetic and said they will send my account to the technical department to straighten things out. They should contact me within 24 hours. So I wait.

I receive an email from them stating that they closed my account….again. But nothing about my books or my author account. So I still couldn’t get into them to either delete them out of Amazon and start fresh or to access my old author account. So I called again. I also wrote another email.

They told me to just open a new account. Fine, I would except my two books are already listed in my old author account. It would be too confusing to have them listed twice, even if both times I’m still listed as the author.

So now what? I’ve tried calling again and just get the same thing. My account will be sent to someone. They keep sending me the same damn email! Yet, nothing is done. I am going to try to call again. I’m not sure if it will help or further confuse them. I want my books back! I can’t see any reports….nothing. I know I don’t sell alot of them, but they are still my babies and I want them back!

Anyone have any suggestions? Ideas?