Posted in Blogging, Mi Vida Loca, nonfiction, postaday

Update on My Amazon Problems

Earlier this week I wrote a post about problems I was having with Amazon. Someone had hacked my Amazon account and I was trying to get it back. Along with my regular account, the hacker also had control over my two books that are published on Amazon.

The fight to get my account straightened out and control over my books again had been going for close to a month. I did everything I was supposed to do, I changed my password frequently, to no avail. The hacker still managed to hijack my account. So again, I did what I was supposed to do, I alerted my bank, I wrote an email to Amazon customer service detailing what had happened.

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After the first initial contact with customer service, I was then pulled into a vortex of red tape and confusion. I was handed off to one customer service representative after another, from one department after another. It was frustrating and I was getting angry. My books were out there under the control of who knows who and I wanted them back.

I wasn’t too worried about my bank account because there is nothing in there. Still, I did everything I could to protect myself financially. That was easy enough to take care of. I have a great bank.

I lost count of how many people at Amazon I talked to on the phone and through emails. There were a lot. None seemed really able to do anything. After a while, they didn’t even seem to try as they just would send a standard email. They closed my Amazon account at least three different times. So I would have to go through re-opening it again and again. I was ready to say ‘screw it’ and not open it up again. But, there were my books out there. They were still listed on Amazon, yet, I had no control over them as my author account was attached to my Amazon account.

I finally did that post on WordPress about what was happening and asking for advice. And boy did I get it! Along with lots of sympathy and support from complete strangers and friends. People are wonderful!

I did finally get the right kind of help from Amazon and I have my books back! Yes!!! It was all because of series of wonderful people who helped get the word out and eventually who helped me get my books back into my control.

First was Chris at The Story Reading Ape, he kindly reposted my post on my Amazon troubles. Thank you, Chris! Because of your re-blog, I received all sorts of advice and offers of help from some very kind people.

Annabell Franklin kindly used Twitter with a link to my post to ask people for help. Thank you, Annabell! Because of your tweet, a very nice man by the name of Colin Hayden who works for Kindle Direct Publishing contacted me. I phoned him with the number he gave me and explained my problems and he promised he would make sure I got my books back on my Amazon and Kindle publishing account.

A few days later I received an email from another very nice employee at Kindle Direct Publishing (Bridgid O’Neal) stating my books should be back into my control and to check my KDP account. Sure enough, there they were! I was so grateful to see them again. I wrote Ms. O’Neal and thanked her very kindly for telling me my books were mine once again.

So, I just wanted to say a heartfelt thank you to Chris for re-blogging my original post because without your help the chain of events might never have happened and I would still be fighting to get my books back. Thank you!!!!!

Also, thank you to all the very nice people who commented and emailed me with suggestions and/or support. It meant a lot to me. WordPress has the greatest blogging community that I know of. I appreciate you all!

 

 

 

 

Posted in Mi Vida Loca, nonfiction, Uncategorized

I Need Help With Amazon!

I need some help dealing with Amazon. I’ve tried emailing them, talking to them on the phone and emailing them some more. Maybe someone out there has some suggestions on what I should do.

It all started almost a month ago. My Amazon account was hacked into and hijacked by someone with the email of … hockey.puck@yahoo.com. They managed to change my password and so I wasn’t able to get into my Amazon account. So I emailed Amazon customer service and explained in detail what happened. They sent me back an email saying to just go ahead and change my password. So I tried.

 

I'm beyond done!
I’m beyond done!

 

I should have received an email stating that I changed my password. I didn’t. I also never received an email about this hockey.puck person changing the email and password of my account. So I emailed Amazon again and said I never received confirmation that I changed my password. They emailed me back and said that’s because all emails were going to my new email address…..hockey.puck. Sighhhhhh.

I emailed back and stated again that hockey.puck wasn’t my email! That it was the email of the hacker. I needed this person off my account so I could get my account back. They said it was easier just to close the account and open a new account with my email. Ok, I could do that. So that’s what I did. I tried using my email that I used before as it is my main email account. Guess what? I can’t use it as it says my account has been closed so I am no longer able to use this email. So I write customer service and tell them this. I get an email back stating I should be able to open another account with my email. So I try again. Ok, fine. It works. Sort of.

I was able to open an account but because they closed the old one I no longer have access to my Author account. So now my two books are out there without their mother. They are lonely and scared. And this hockey.puck character has control of them.

So I decide to call Amazon customer service instead. Maybe if I talk to a live person and explain the situation I can get my babies back. The person I talked to was very apologetic and said they will send my account to the technical department to straighten things out. They should contact me within 24 hours. So I wait.

I receive an email from them stating that they closed my account….again. But nothing about my books or my author account. So I still couldn’t get into them to either delete them out of Amazon and start fresh or to access my old author account. So I called again. I also wrote another email.

They told me to just open a new account. Fine, I would except my two books are already listed in my old author account. It would be too confusing to have them listed twice, even if both times I’m still listed as the author.

So now what? I’ve tried calling again and just get the same thing. My account will be sent to someone. They keep sending me the same damn email! Yet, nothing is done. I am going to try to call again. I’m not sure if it will help or further confuse them. I want my books back! I can’t see any reports….nothing. I know I don’t sell alot of them, but they are still my babies and I want them back!

Anyone have any suggestions? Ideas?

 

Posted in Blogging, Guest posts, Mi Vida Loca, nonfiction, postaday, writing

A Shoutout For Guest Posts

I’m still looking for a few more guest posts, so I thought I would post this again.

If anyone is interested please contact me! Thank you to all who have already volunteered, you are wonderful! I’ll be in contact with you sometime this week to let you know when your post goes live. 

 

 

Hello, People!

Guest Posts

As you can deduce from my post title I am asking for guests posts on my blog. I’ve only done this once before in the three years since I’ve been here.

So, what do you say? Anyone want to do a guest post and help me out?

You are probably wondering why I am asking for people to guest post. It’s really quite simple. I don’t have time right now to post regular, or as regular as I would wish. I’m in the middle of edits for two stories I want to publish within the next few months. I’m also working with a great friend on book covers for these stories.

I’m a little busy. Ah, hell, I’m a lot busy! So come on and help me out! Please?

What am I looking for in a guest post? Anything really. All of you are great bloggers with wonderful ideas. I would be honored if anyone of you did a guest post.

Some of you already have my email. If you want to guest and don’t already have my email, contact me at jlroeder (at) MAIL  (dot) com, (It’s my maiden name, too lazy to change it). Funny, dramatic, personal, fiction, non-fiction, DIY projects, recipes. I’ll take it all!

Come one, come all!

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A big, huge, ginormous thank you if you are willing to guest post!

Hit me with your best shot!

Don’t be shy!

HEEELLLLPPPPPP!!!!!

Posted in Blogging, Mi Vida Loca, nonfiction, writing

A Little Update

Hello, people!

I do hope your week is going well.

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I just wanted to update you on what I’ve been doing the last four or five days. Yes, I have been writing. I’m working on the last chapter(s) for The ABC’s of Death. I want to get it right for all my loyal readers. Can you believe it’s been going on for two months now?! You have stuck with me through it all, I appreciate it more than you know. ❤

I have also begun editing the first story in the DeeDee Watson, PI series (yes it is going to be a series!), ‘The Man in the Fedora’. I’m trying to get it ready for publishing. My goal is to publish both stories at the same time. I’m pushing for a September or early October date. Yes, it’s going to be a lot of hard work, but so worth it!

Be prepared for a surprise in a few weeks. That’s when I hope to reveal the new title and book cover for the Fedora story. You heard correctly! I am re-titling it AND doing a new book cover! Exciting times ahead, my friends!

I will also let you know that I will have a new title and book cover for The ABC’s of Death when I publish. I want it to fit in the new series look that I have in my head. I already have a rough outline of the third book in the series! More on that later.

A few other things, at the end of the ABC’s of Death, I will have a short survey for all of you who are reading it. It will help me tremendously when it comes time to edit if you fill out the survey for me. I’ll post more on that later, also.

I’m also in the market for Beta Readers. A beta reader is a person who will read the book and look for any inconsistencies, plot holes or just plain mistakes in the story for me. I look at this story a million times and I still miss things. Beta readers are an important part of pre-publishing. The story you will read will be the second-to-last editing before publishing.

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As a reward and since I’m broke. I am offering my Beta Readers a free copy of my book once it’s published! I am also offering a dedication to you on my dedication page inside the book! If you are interested in being a Beta Reader for me, send me an email via my contact page! It won’t be for a few months yet, so I will be posting reminders now and then. Any offers of help are deeply appreciated!

Well, that’s it for now. I need to get my butt back to Dee, Tee, Fedora and the others!

Posted in nonfiction, postaday, Stories of my life, Uncategorized, writing

Comments for Rara

To any of my readers that also know Rara, or just want to give some encouragement to a fellow blogger, who is having a rough time, please head over to The Matticus Kingdom and leave a message. I’ll meet you there!

The Matticus Kingdom

Hey all,

Zoe and I decided that it would be awesome to collect a bunch of comments, notes, thoughts, etc… from all of you and see about getting them to Rara in the next couple days.

So, leave whatever you want to say in the comment section and we’ll make sure it gets to her.

(And don’t forget to click on the rawrLove link in my sidebar if you haven’t already.)

(And, if you’d rather not have your comments be public, you can email them to me at djmatticus at yahoo dot com.)

Remember, chances are, she loves all of you, without question, without qualification, without reserve.

How do you feel about her?

Spread some rawrLove of your own.

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